To request a refund please email email@example.com. We aim to process all refunds within 5 working days of Snowdrop having received the item back in resaleable condition.
Returning an item because you have changed your mind:
Should you wish to return any good purchased through Snowdrop Independent Living’s online shop, you must notify us within 14 days of receiving your goods. Following notification of your wish to return your items, you will then have 14 further days in which to send it back to us. The item must be unused and in original condition (including all packaging intact). You will need to cover all postage costs.
Returning an item because it is faulty:
Exceptions apply to: