Privacy Notice

This Privacy and Policy explains how Snowdrop Independent Living uses the personal information we collect and how you can limit our use of that personal data.

1. What do we collect?

1.1. We collect information or personal data provided to us by you during the purchasing or ordering process.

1.2. We collect information or personal data provided to us by Website. Users during the registration process (which as bound by the Terms and Conditions of using our websites you agree to provide as accurate) that i) relates to, and identifies you (e.g. your name, email and postal address)  ii)  information that does not allow us to identify you (e.g. general behaviour patterns of website visitors, page views) to evaluate our websites, ensure that our sites and services are operating correctly and ensure we are providing an appropriate and accurate advertising service. We may also collect personal data from other areas of our websites such as competition entries. Whilst we do not monitor your use of the Internet, we do use cookies to monitor your use of our websites and the services we provide. This information is not stored with your personal data and will only be used in an anonymous basis. We may also hold personal data relating to any trades, purchases or transactions you make with Snowdrop Independent Living or other businesses through Snowdrop Independent Living websites.

1.3. A Cookie is a very small text file sent from our website to your internet browser, which is then stored on your computer. Cookies aren’t harmful in any way to your computer, they cannot transfer viruses or look at your personal information or read other files, and they only record information about your online preferences. Our website uses cookies to help us give you the best possible experience. Third Parties have no access to our cookies on our website.

2. How do we gather information?

2.1. The information we gather is collected in several ways: (1) Indirectly through website cookie technology or technology when you use any of our mobile device applications; and (2) directly when you register with any of the websites and create a profile, download a mobile device application or when otherwise providing information through our website (such as competition entries).

3. How do you decide how you want to hear from us?

3.1 We will always explain to you how and why we might contact you at the point where your personal information is collected. We will also give you a means of withholding or granting us permission to contact you by a series of tick boxes. If there are no tick boxes for you to check or uncheck, it is because we will not be contacting you with any information other than that which you sign up for (e.g. competition entry).

3.2 When responding to our offers or promotions by post, if you wish to be excluded from marketing content or for us to not send you offers and promotions please make this clear by stating “No Promos”.

3.3 If you have signed up to our newsletter or to receive email marketing from us, please use the unsubscribe link at the bottom of any of our emails to amend any marketing lists you may be included in.

4. How do we use the information we gather?

4.1 We might use your information to: (1) remember who you are when you visit our website and track your browsing patterns by using cookies; (2) place your information into categorised segments so as to identify your interests, helping us give you advertisements and offers that are of relevant interest to you; (3) ensure any of our services you access or receive are correctly managed (including your subscriptions; (4) contact you by telephone, SMS, email or post to inform you of any of our services, products or promotions (which in some cases may be provided by third parties), but only in accordance with the permissions you grant us. (5) ensure any materials or content on the website or in our apps are presented in the most effective way for you and your devices (both computer and handheld or mobile); (6) collect and record internet addresses to further improve the website and observe website usage; (7) measure and understand user feedback and recognise user hotspots;

4.2 If you have subscribed to any of or services, we will use the information you provide to keep you updated on those services unless you have told us otherwise.

5. Accessing and updating your personal information

5.1 You can update or change your details by getting in touch with us via the details on the contact page of our website.

5.2 You have access rights to any personal information we hold about you. To receive a copy of the personal information we hold about you, please get in touch with us via the details on the contact page of our website.

6. Managing your browser cookies preferences

6.1 Most internet browsers will allow you to change your cookie preferences or turn off cookies. Switching off cookies may affect the usage of the website, change the performance of the website or restrict access to the website altogether. To do this, access the “help” feature of your web browser if it has one.

7. Sharing your data

We will never without your permission sell or pass on your personal information to third parties for marketing purposes.

8. Where we store your personal information

The personal information you provide us with is stored inside the UK.

9. Changes to this Policy

9.1 We reserve the right to make changes to this policy at any time. If we do, we will post those changes onto this page or in a link at the footer of our website. Please check regularly to be kept up to date with any changes to this policy.

10. If you don’t feel we’re adhering to this Policy, what should you do?

If you for any reason believe that we are not adhering to this Policy, please notify us via the details on the contact page of our website, and we will try to resolve the issue as quickly as possible.

11. Liability

In no event will Snowdrop Independent Living be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

12. Hotjar Tracking

We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

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