This Privacy and Policy explains how Snowdrop Independent Living uses the personal information we collect and how you can limit our use of that personal data.
1. What do we collect?
1.1. We collect information or personal data provided to us by you during the purchasing or ordering process.
2. How do we gather information?
2.1. The information we gather is collected in several ways: (1) Indirectly through website cookie technology or technology when you use any of our mobile device applications; and (2) directly when you register with any of the websites and create a profile, download a mobile device application or when otherwise providing information through our website (such as competition entries).
3. How do you decide how you want to hear from us?
3.1 We will always explain to you how and why we might contact you at the point where your personal information is collected. We will also give you a means of withholding or granting us permission to contact you by a series of tick boxes. If there are no tick boxes for you to check or uncheck, it is because we will not be contacting you with any information other than that which you sign up for (e.g. competition entry).
3.2 When responding to our offers or promotions by post, if you wish to be excluded from marketing content or for us to not send you offers and promotions please make this clear by stating “No Promos”.
3.3 If you have signed up to our newsletter or to receive email marketing from us, please use the unsubscribe link at the bottom of any of our emails to amend any marketing lists you may be included in.
4. How do we use the information we gather?
4.1 We might use your information to: (1) remember who you are when you visit our website and track your browsing patterns by using cookies; (2) place your information into categorised segments so as to identify your interests, helping us give you advertisements and offers that are of relevant interest to you; (3) ensure any of our services you access or receive are correctly managed (including your subscriptions; (4) contact you by telephone, SMS, email or post to inform you of any of our services, products or promotions (which in some cases may be provided by third parties), but only in accordance with the permissions you grant us. (5) ensure any materials or content on the website or in our apps are presented in the most effective way for you and your devices (both computer and handheld or mobile); (6) collect and record internet addresses to further improve the website and observe website usage; (7) measure and understand user feedback and recognise user hotspots;
4.2 If you have subscribed to any of or services, we will use the information you provide to keep you updated on those services unless you have told us otherwise.
5. Accessing and updating your personal information
5.1 You can update or change your details by getting in touch with us via the details on the contact page of our website.
5.2 You have access rights to any personal information we hold about you. To receive a copy of the personal information we hold about you, please get in touch with us via the details on the contact page of our website.
6. Managing your browser cookies preferences
6.1 Most internet browsers will allow you to change your cookie preferences or turn off cookies. Switching off cookies may affect the usage of the website, change the performance of the website or restrict access to the website altogether. To do this, access the “help” feature of your web browser if it has one.
7. Sharing your data
We will never without your permission sell or pass on your personal information to third parties for marketing purposes.
8. Where we store your personal information
The personal information you provide us with is stored inside the UK.
9. Changes to this Policy
9.1 We reserve the right to make changes to this policy at any time. If we do, we will post those changes onto this page or in a link at the footer of our website. Please check regularly to be kept up to date with any changes to this policy.
10. If you don’t feel we’re adhering to this Policy, what should you do?
If you for any reason believe that we are not adhering to this Policy, please notify us via the details on the contact page of our website, and we will try to resolve the issue as quickly as possible.
In no event will Snowdrop Independent Living be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.
12. Hotjar Tracking
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.