Delight for customer over double stairlift installation

The Background

Mr Davies had significant mobility issues which had deteriorated over time. He needed a solution that could allow him to move from the ground floor of his home to the bathroom and to his bedroom which was located on a separate floor. After talking to his sister who had previously had a good experience with Snowdrop Independent Living, Mr Davies got in touch with our Haverfordwest branch to enquire about a stairlift.

The problem

Before the free home assessment, it was predicted that a curved stairlift would be the best solution to go from the bottom of the first staircase, right to the very top. However, Mr Davies was unable to have a curved stairlift as it would block passageways and limit access to his home, the opposite of what we were trying to achieve.

The Solution

To get around this issue, we installed a double Platinum Horizon Straight stairlift, avoiding the curved railings that would cause access issues. The stairlift installation was carried out in line with a grant from the his local Council and was installed by Snowdrop after just a month from the initial enquiry. Peter Bagley who carries out the home stairlift assessments for our Haverfordwest branch noted the punctual nature of the installation; “For a stairlift to be installed within a month after the initial enquiry including processing grant paper work in that time is very rare. It usually takes at least 6 weeks”.

Mr Davies was delighted with the whole process, praising our engineering department for their attention to detail and the high standard of their work.

At Snowdrop Independent Living, we pride ourselves on our ability to find a stairlift solution for any application, from straight forward staircases, to Mr Davies’ situation with the double lift and even spiral staircases! For more information on how we can help you, pop into your local branch or call us on 0333 200 1337.

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